• Benefits
  • How do I access EazzyPay?

Benefits

EazzyPay gives you the freedom to choose how to pay and enjoy great benefits;

  • You will save money
  • No charges if you pay for an Equitel line
  • No mobile money transfer charges as you pay directly from your Equity account to the merchant
  • With cash back, you can withdraw cash as you pay for goods & services at merchants who display the Cash Back sign

How do I access EazzyPay?

If you already have an Equitel line, simply dial *203# to update your Equitel SIM Menu

You can also download the EazzyApp from Google Play store or The App store

google play


Get an equitel line today

Frequently asked questions - By customers

It is a service that allows customers to pay for goods and services easily and conveniently using their mobile phone i.e. Equitel line, Mpesa or Airtel Money. Customers can also download the Equity bank app (EazzyApp) and use it to pay for Goods & Services.

Dial *203# to update your Equitel menu and you will be able to view Eazzy Pay. Kindly wait for about 20 minutes for the full menu update to be completed.

Alternatively you can visit the nearest Equity Bank branch and request the customer service representative at the Equitel desk to update your SIM card

You can also call our contact center by dialing 100 from your Equitel line or +254763 000 100 from any other network operator. A customer care representative is on standby to guide you through the update of the Equitel Menu.

The normal Pay bill charges from the other 'telco' will be applied as per their tariff

It will take a maximum of 72 hours, to complete the reversal process, once the verification of the request has been done by the bank.

EazzyPay merchants will clearly display their EazzyPay Till Numbers where it is visible to his/her customers

Yes. As long as the merchant has float available, then you can request for Cash Back after the purchase of Goods or Services at an EazzyPay Till.

A Cash Back fee is charged depending on the amount of money the customer would like to withdraw. The prevailing charges can be viewed on either www.ke.equitybankgroup.com or www.equitel.com

Yes. Before entering your PIN, in order to authorize for the payment to be made to the EazzyPay Till, you will be asked to confirm the details of your transaction. If you notice a mistake, cancel the transaction

If you key in the wrong EazzyPay Till number and the transaction has gone through, kindly call our contact center on 100 (if calling from Equitel) or 0763 000 100 (if calling from any other network). A customer care agent will be on standby to take you through the transaction reversal process.

We encourage our customers to check and confirm the transaction details keenly, before entering their PIN to authorize the transaction

It will take a maximum of 72 hours, to complete the reversal process, once the verification of the request has been done by the bank.

We encourage our customers to check and confirm the transaction details keenly, before entering their PIN to authorize the transaction

The customer can either ask the merchant to reverse the transaction, or he/ she can call our contact center on 100 (if calling from Equitel) or 0763 000 100 (if calling from any other network). A customer care agent is on standby to take you through the transaction reversal process.

We encourage our customers to check and confirm the transaction details keenly, before entering their PIN to authorize the transaction

If you cannot view the Equitel menu, please re-start your mobile phone. If the Equitel Menu still does not appear, you should update your SIM menu by dialing *203#. The full Equitel menu update may take about 20 minutes to be completed.

If the problem persists, please call our contact center on 100 (if calling from Equitel) or 0763 000 100 (if calling from any other network).

ou can re-set your PIN by yourself, wherever you are, by following these easy steps. Remember you PIN is your secret

  • Go to Equitel Menu
  • Select My Money
  • Select My Account
  • Select My PIN
  • Select Forgot PIN
  • Enter your ATM card number
  • Enter your ATM card expiry date
  • Enter your national ID number
  • Enter your account number
  • Enter your ATM card PIN
  • Confirm details
  • You will receive a confirmation SMS

No. You can only pay into an EazzyPay Till from one of your Equity Bank accounts and not your credit card, even though the credit card has been linked to your Equitel SIM card or your EazzyApp.

No. You can only pay into an EazzyPay Till from one of your Equity Bank accounts and not your prepaid card, even though the prepaid card has been linked to your Equitel SIM card or your EazzyApp.

Please double check and confirm that your bank account has not been charged by either checking the bank balance or by requesting for a mini-statement. If the transaction does not appear, then you can try making the payment again.

The maximum amount is Ksh. 1,000,000 per transaction, and Ksh 1,000,000 per day for "Pay for Goods and Services", and Ksh 300,000 per transaction and Ksh. 1,000,000 per day for "Paybill"

An amount of less than Ksh.1 will not be processed through the EazzyPay Till.

You can call our contact center any time, day or night by dialing 100 from your Equitel line or +254763 000 100 from any other network operator. A customer care representative is on standby to receive your call and provide support

 

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